FAQs

if you re able to purchase the product, it is in-stock and ready to be shipped to you shortly after. Products are restocked as soon as possible if they are listed as out of stock.   

We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.

No, right now we are only selling the OFFICIAL size 5 Soccer ball Bundle and it comes with a pump, a connector hose, and 2 needles

No, you don't have to order in multiples of 25, however if possible, it is preferred as most of our items are pre-packaged in groups of 25, but it is not necessary. 

The following is a list of quantities our items are typically packaged or grouped in:

Jump Ropes - grouped in a bag of 25
Yo Yos - grouped a bag of 25
Draw String Bag - Multicolored in groups in a bag of 25
Stainless Steel Harmonica - in a box of 25 
Timeless Marble kit - Individually wrapped or a group of 25
Hacky Sacks - packed in bag of 25
Hair Bows - come individually wrapped in a bag of six and then packaged in a bag of 25
Fashion Jewelry and dainty bag -  individually wrapped and then package in bag of 25
Super Sewing Kit - packed in individual bags in a bag of 25

Art Activity Kit - group in a bag of 12
Coloring and Sticker book - wrapped in group of 12
Plush Octopi - Shrink wrapped, multi colored, groups of 12
Girls Hygiene Kit - packed in a bag of 12

Wow Soccer Balls - They come in a box of 50 and a box of 25
Pumps - Packed in a bag of 25 and come in a box of 200
Crank Flashlights - Box of 100

Sweet Sarah! - Individually wrapped and then put in a box of 136 to a box

We’ve always been committed to offering you the best products at the best prices. However, as many of you know, shipping costs have skyrocketed in recent months, and we’ve been working hard to keep our prices competitive despite this challenge. Last year, we spent over $70,000 just on shipping alone to get your orders to you quickly and efficiently. As a result, we can no longer fully absorb these increases.

While we’ve been able to negotiate great rates for shipping and keep our product prices very competitive, the reality is that we need to adjust a bit to ensure that we can continue providing the quality service and products you expect. These changes will help us maintain the quality and reliability of our business long-term.

We know how important affordable shipping is to you, and we will continue to strive to offer the best rates possible. We are grateful for your understanding and your continued support as we work to deliver even more value in every order.

Thank you for being part of our community!

You can reach our customer support team by emailing admin@wowsupplies.com or by calling +1 540-926-5602

We’re committed to providing prompt and effective solutions to ensure your satisfaction.

Checks should be made payable to WOW Supplies and be mailed to:
Wow Supplies
P.O.Box 211
Forest, VA 24551

We are located in Lynchburg, Virginia 10 minutes from Liberty University. Our address is:
Wow Supplies
3406 Forest Brook Road
Lynchburg, VA 24501

Typically, once we have payment the orders can be picked up within 2-3 business days. You will received an email confirmation that your order is ready to be pick-up at that time, please email Admin@wowsupplies.com to set up an appointment to pick up your order.

Typically, the store is open Monday - Friday from 10-4 PM, and occasionally on the weekends, but it is best to make sure the store is open by emailing admin@wowsupplies.com in advance Or by calling (540) 926-5602.

We have an online, live rates, shipping estimator that you can use to find out the approximate shipping rate prior to checking out and paying for your order.

We’ve always been committed to offering you the best products at the best prices. However, as you may know, shipping costs have skyrocketed in recent months, and we’ve been working hard to keep our prices competitive despite this challenge. Last year, we spent over $70,000 just on shipping alone to get your orders to you quickly and efficiently. As a result, we cannot absorb these costs.

While we’ve been able to negotiate great rates for shipping and keep our product prices very competitive.These changes will help us maintain the quality and reliability of our business long-term.

We know how important affordable shipping is to you, and we will continue to strive to offer the best rates possible. We are grateful for your understanding and your continued support as we work to deliver even more value in every order through our excellent customer service and highly rated products! 

We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.

Creating an account is very easy to do! Just click on the fields when you confirm your order. We have set up this process so that you will be able to see and keep track of all your orders. Also, if you are a tax exempt customer, by setting up your account as tax exempt, your tax exempt status will be able to be kept in the system! If you have any questions about your login please call us at (540)926-5602 or you can email us at admin@wowsupplies.com

No, your original name that you entered when you created your account becomes the "User Name" for that particular account and it can not be changed. However, you can deliver your order to anyone or anyplace you would like to, but your name will be associated with the order.